How can we help?

Every message is read by the MedKeep team. Tell us what happened and we will help sort it out.

We reply on working days

Write about the beta, your data, Nomi or your account – we will answer to the email you give in the message or in the form below.
Data requests

A copy, a correction, deletion or withdrawal of consent – we answer within 30 days, as the GDPR requires. Some of it is available straight away in the app.
An emergency

MedKeep does not replace a doctor – if your health is at risk, do not wait for a reply and call your local emergency number straight away.

Write to us

Tell us how we can help and we will answer to the email you give.

All questions

When is the launch?

There is no exact date yet; it depends on the beta. Sign up and we will let you know first.

Can I delete my data?

Yes. The account is deleted in the settings and you have 30 days to change your mind. An archive of your data can be downloaded at any moment.

Does MedKeep diagnose or prescribe treatment?

No. Nomi only finds your data, and questions about health and treatment it refers to a doctor.

Can I add my parents?

Not yet. The family account is coming in V2.

support@medkeep.ai

The beta, Nomi and your account

Write to support

privacy@medkeep.ai

Requests about personal data

Write about data

Would you like to discuss working together? Leave us a message.